I submit the an inquiry from in Air Asia dot com ’s website. Hey! It is 2009 now ! WTH is there, no confirmation after submission ?

If there is something wrong, please make good indication !

Hi there,

This is my first time buying ticket from AirAsia. I am quite confused about departure arrangement.

Am I supposed to receive nothing physical, just to bring the Booking Number to Hong Kong International Airport, and look around for some AirAsia counter?

I don’t find any paper mail from AirAsia in my box since purchasing two weeks ago. That makes me nervous.

I don’t know where, or not, to find AirAsia’s counter in the Airport. What document should I bring in order to check out and proof my identity ? What else should I do with my luggage ?

I guess there are some hints lay in the super small hidden words :

# 我們的登機櫃檯在航班計劃起飛時間之前2小時開放。在計劃起飛時間之前45分鐘關閉。在登機櫃檯關閉之前,您必須領取到登機牌,否則您將無法登機

# 您有責任確保遵守所前往國家的入境、海關或者其他方面的法律要求。如果是國際旅行,請您確保持有一份有效期至少還有6個月的有效護照,以及有效簽證。您還應該持有一份回航的行程安排或者繼續旅行的機票;

And I believe if these line tells all I should do, PLEASE present it BOLD and well posited for first timer.

I hope my inquiry sound not too silly, as every first timer at large will have the same feeling.

Last but not the least, please consider to have a Hong Kong hotline number. You can easily buy a number and route through VoIP to your call center outside HK. That is cheap and fast to proceed.

Looking forward to seeing your reply.

With Faith,

Ben